Frequently Asked Questions
Everything you need to know about shopping with JETS, from shipping to style advice.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for delivery within 1-2 business days.
What is your return policy?
We offer a 30-day return policy on all unworn items with original tags attached. Returns are free for all domestic orders via our online returns portal.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.
Which payment methods do you accept?
JETS accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna.
Are your materials sustainably sourced?
We are committed to ethical fashion. 60% of our current collection is made from recycled or organic materials, and we aim to reach 100% by 2026.
Can I track my package in real-time?
Yes. Once your order ships, you will receive an email confirmation containing a unique tracking number and a link to monitor your delivery progress.